Elevate Your Business with iSend: Your Go-To Solution for Mass WhatsApp & SMS Messaging and SEO
Running a successful business can make customer engagement both exciting and challenging. Your customer service and sales teams likely juggle endless tasks, not to mention the added complexity of managing multiple communication channels.
A top-notch customer experience is as crucial as your products or services. So, make sure you’re available on channels your customers prefer, especially WhatsApp, the world’s most-used messaging app. Fortunately, WhatsApp Business and the right tools like iSend can simplify your customer service operations.
Choose Between WhatsApp Business App and API
If you’re new to WhatsApp Business, your first decision is between the WhatsApp Business App and API. For small businesses with fewer customer messages, the App offers essential features. For larger operations, the API provides a comprehensive set of functionalities to manage a high volume of messages.
Device Limitations: App vs. API
While the App initially allowed usage on two devices, a new beta program extends this to five. However, the API provides a richer feature set that’s ideal for businesses looking to scale their messaging capabilities.
Get Started with iSend and WhatsApp Business API
To start, follow these steps:
- Register for a free trial.
- Link your WhatsApp Business number.
- Apply for API access.
For more guidance, we offer a step-by-step guide and video walkthrough. Once you get approval, you can fully leverage the API’s capabilities.
Add Team Members in iSend
Onboard team members easily by assigning roles and permissions tailored to your needs.
Effective Conversation Assignment
iSend allows you to manually or automatically assign conversations. For teams dealing with high volumes, our round-robin logic ensures equitable task distribution.
In-App Collaboration
Need internal discussions? Easily tag team members for internal chats right within the main inbox.
Use Chatbots for Automation
Utilize chatbots to answer frequent queries, enabling your team to focus on more complex issues. You can even direct specific conversations to appropriate teams using chatbots.
Implement Auto-Replies and Quick Answers
Set up automatic replies for after-hours queries and create templated quick replies for common questions. This not only saves time but also maintains brand consistency.
Boost Customer Service with iSend
iSend offers robust tools for effective collaboration and automation, setting the stage for improved customer relations. Ready to up your customer service game? Start your free 14-day trial with iSend today.
