holiday

Post-Holiday Customer Service

Delivering Exceptional Return Experiences The post-holiday period can be particularly stressful for customer service teams due to an influx of support requests from customers. In this blog, we’ll provide you with helpful tips to effectively handle returns and deliver an exceptional experience to your customers. 1. Offer Quick and Hassle-Free Returns About 88% of customers […]

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6 Tips to Master Your Customer Service During the Holiday Rush

Prepare for Increased Customer Service Demands During the Holiday Season The holiday season is on the horizon, which means e-commerce businesses will face a significant increase in customer service demands. With the ever-growing workload during this time, companies must work more intelligently, not harder, to meet and exceed customer expectations. 1. Clearly Communicate Response Times

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